Support
Questions, answered simply.
Find quick answers about orders, delivery, returns, payment, sizing, account support, and Doshok shopping basics.
Orders
How do I place an order?+
Browse products, choose size and color, add to cart, then complete checkout with your delivery details.
Can I cancel an order?+
You can request cancellation before dispatch. Once shipped, the return or exchange policy applies.
Where is my order number?+
It appears on the confirmation page and can be used on the Track Order page with your phone number.
Shipping
Where do you deliver?+
Doshok delivers across Bangladesh, with faster service inside Chattogram and major city zones.
How long does delivery take?+
Inside Chattogram usually takes 1–3 business days; other areas may take 2–7 business days depending on location.
Payment
Do you offer COD?+
Yes. Cash on Delivery is supported for eligible orders.
Are online gateways live?+
Online payment gateways are available once configured through the admin panel.
Returns & Exchanges
Can I exchange a size?+
Yes, if the item is unworn, unwashed, tagged, and requested within the policy window.
What if the product is wrong or damaged?+
Contact support quickly with photos and order details so we can verify and resolve it.